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Leeds Immigration Advice Centre

Terms and Conditions of Services:

LIAC SUMMARY OF TERMS AND CONDITIONS OF SERVICE:

LIAC is committed to providing an independent and confidential services to all our clients, without regard to their race, colours, ethnic origin, national origin, sex, sexual orientation, religion or beliefs, age or disability. We want to make sure that our clients are satisfied with the assistance we give to them and the way they are treated during the course of their retentions.

1.1 Visiting our Office for Advice and or Service:

All our clients and prospective clients wishing to receive immigration advice and services must book their appointments in advance before turning up at our office. Please note that we do not have provisions for client or prospective client who turn up without a valid appointment. Such client or prospective client will not be seen by an adviser. For professional conduct reasons, we reserve the right not to attend to your advice and or service request on the day of your appointment.

1.2 Online Appointment Notice:

Online appointment is subject to re-confirmation by LIAC before it can be deem valid, if we have not contacted you within 48HRS of your online reservation. You must then contact us by Telephone quoting your allocated reference number. Not all appointments made online will be attended to by us.

1.3 LIAC responsibilities during our course of engagement on matter:

We will endeavour to do the followings:

1.3(a) WHAT WE EXPECT FROM EACH OTHER:

Working in your best interest by:

1.4 LIAC standards of service:

If you seek help with an application to the immigration authorities: You will be advised on your case by a trained immigration adviser on what documents to submit and the likelihood of success and provide you with whatever assistance LIAC can offer with the application. If you were taken under Option 3 Service fee scale, you will be entitled to the following immigration support:-

Please note that further details are also contained on our website for your guidance. Most importantly however, we do not guarantee success to our clients. The success of your case is dependent on your ability to provide credible evidence that we ask from you in support of your application through our client care letter after your Client’s account has been setup. The documents to enhance your chance of making a successful application will be listed in our Required List of Documents.

As a law firm, our promise to all our clients and prospective client is to provide them with an accessible, transparent and competent tailor made legal support at a fraction of high street law firms cost in each individual circumstance following their initial immigration assessment at our centre.

1.5 LIAC Complaints Procedure:

We are confident that we will give client a high quality service in all respects. When something goes wrong we need client to tell us about it. It may be given orally or in writing. This will help us to maintain our standards. It is our goal to provide a high quality service to all our clients. If you are unhappy with any aspect of our services, please do not hesitate to contact your case handler in person at our office or in writing or by telephone or by an email at complaint@leedsimmigrationadvicecentre.com we will endeavour to address your concerns in writing within 48 hours.

If the situation can be resolved, our relation will continue. However, if the situation cannot be resolved and in the event that we both cannot work together any more, we will have no hesitation than to refer you to an OISC immigration advisor or immigration solicitor who is competent to handle the case within five working days that your file is closed. We do not accept any fee for such referrals.

Alternatively, you can make your complain directly to the OISC, who regulated this organization, by completing the OISC complaint’s form. This form is available in a range of languages on the website at www.oisc.gov.uk or office of any regulated adviser or community advice organizations. You can also make your complain in person to the OISC office, on 5th Floor, 21 Bloomsbury Street, London WC1B 3HF or by email at info@oisc.gov.uk.

In addition, you can make your complain directly to the CILEx Regulation regarding allocated case lawyer's conduct. Complain can be sent to The Chartered Institute of Legal Executive, Kempston Manor, Kempston Bedford MK42 7AB or by email at info@cilexregulation.org.uk

1.6 WARNINGS AND POLITE NOTICE AGAINST UNREASONABLE BEHAVIOUR DURING YOUR COURSE OF DEALING WITH US:

The Crime and Disorder Act (1998) defines anti-social behaviour (ASB) as “acting in a manner that causes or is likely to cause harassment, alarm or distress to one or more persons not of the same household as (the complainant)”.

It is therefore LIAC policy that we do not expect our clients or prospective clients to engaged in the following conducts towards our staffs during their course of dealing with us:-

1.6 (b) NOTE:

We shall ask such client or prospective client to disengage from such behaviour and if after been warned and you persist in doing the same or kinds; we shall terminate our session with you and ask you to leave our premise until when such behaviour is remedied.

Also, where our staff considers the incident or the pattern of behaviours serious enough, we shall terminate your consultation / interview session and subsequently ask you to leave our premise until when such behaviour is remedied.

NOTE:

Details of our terms and condition of service shall be sent to you via our client care letter upon you appointing us to represent you in your immigration matter.



If you require immigration assistance, you must complete our mandatory appointment form in advance. No advance drop-in session allowed. Thanks.